Who We Are
FTS Removals specialise in providing business solutions, home relocations and storage facilities. Established in 1989, we have over 28 years experience providing bespoke solutions that take the hassle out of relocating. Whether you’re moving offices or moving home, moving locally or further afield, our team of removal specialists have the expertise to ensure a seamless transition. We have built an impeccable reputation by providing every customer with high quality removal services tailored to their specific needs.
Our experienced team provide invaluable services that are flexible and responsive, ensuring we continuously exceed the expectations of our clients. We understand and respect the challenges facing people looking to relocate – that’s why we keep things simple and deliver results. Experts in our field, we have experience in relocations of all sizes. So whether you are moving your business and employees or your home, we deliver a full remit of relocation services to ensure an efficient and cost effective transition.
We invest in our people, recruiting and training to the highest standards so that we have a skilled, qualified, motivated and rewarded workforce able to deliver flexible and high quality service to all our customers.
We want to be the best at what we do: we consistently meet or exceed customers’ expectations and performance targets and our commitment to continuous improvement in all our business operations is second to none.
We provide exceptional service, tailoring our delivery to respond to the precise requirements and business priorities of our customers: we always deliver to the highest standards of customer service and care.
We strive to introduce new ways of working and to develop and adopt new products, services and business processes that will deliver real benefits to our customers, a competitive edge for the company and more efficient and effective working practices for our people.
We are honest, open and upright in all our business transactions, are dependable and trustworthy and are committed to treating all our people, customers, sub-contractors, stakeholders and the communities in which we work with respect.
We believe in working in partnership with our customers, listening carefully to what they want and need, being open and collaborative in our approach and responding rapidly and flexibly to deliver bespoke solutions to meet customer requirements.
Who We Are
With almost three decades of experience, the FTS Removals personnel are experts in both business relocation and domestic removal services. With a wealth of knowledge and expertise, our competent workforce is on hand to help make sure every aspect of your move is meticulously planned and executed. We fully understand and appreciate that each one of our clients has different requirements for their relocation. That’s why we listen to the individual needs of each client and provide bespoke solutions to meet and exceed expectations. Our team includes the following functions to successfully manage every part of our business relocation or home move:
- Project surveyor
- Project manager
- Project coordinator
- Client relationship manager
- IT and telecommunications specialist
- Removal specialists, fitters and packers
Our Team In Action
Following an initial consultation and project survey, you are assigned a dedicated project manager to oversee the relocation from planning through to completion. Your project manager will be on hand at every stage of the process, providing guidance and support to guarantee the smooth running of your project and any storage solutions that you require. Every successful relocation project involves the timely distribution of information and the careful coordination of resources and activities. Our professional project coordinators work ‘behind the scenes’ to drive schedules and ensure your project runs efficiently. In addition, our client support team is available around the clock to quickly resolve any queries so you can count on the highest levels of responsiveness and customer service.
Each project team includes a pre-agreed number of removal specialists and packers to complete the project to the approved schedule. A supervisor will always be on-site to ensure the efficient running of the operations and raise any unforeseen issues that may occur on the day. Our experienced removal specialists work to the quality standards laid out by the British Association of Removers (BAR) and the Office of Fair Trading.
For business relocations we provide specialist fitters and space planners to maximise the efficiency of the project. For office relocations that require IT solutions, our team of technology and communication consultants are skilled and accredited in the full range of hardware and software to minimise any downtime for your business’ IT.